Privacy Policy Details

When you use our services, "Reflective Material Online Store Prism Store" (hereinafter referred to as "our company") will ask you to disclose information necessary for transactions and contact, such as your name, address, telephone number, and email address. Our company complies with the Personal Information Protection Act and handles personal information in accordance with this privacy policy.

1. Purpose of Use of Personal Information

We use the personal information we collect for the following purposes:

  1. To ship products to customers and bill them for their purchases
  2. To inform customers of campaigns, products and services offered by our online store for reflective materials, Prism
  3. To improve our services
  4. To respond to requests and inquiries from customers

Please note that information such as your name, address, the name of the product you ordered, and the number ordered (hereinafter referred to as "order information") is obtained at the time of your order and will be handled in accordance with the privacy policy established by Prism, the online store for reflective materials.

Management of personal information

We manage personal information under the following system.

    We will establish the necessary internal systems in accordance with the Personal Information Protection Act and guidelines, and obtain a pledge from employees to handle personal information appropriately. We will limit the use of personal information to only those employees who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take measures to protect personal information. For personal information stored in the system, we will prepare accounts and passwords and implement access authority management so that only employees who need it for business purposes can use it. In addition, we will strictly manage accounts and passwords to prevent leakage or loss. To ensure security when transmitting personal information over the Internet, we use SSL, an industry standard encryption protocol, on necessary web pages. Provided that there is no disruption to services, personal information will be deleted at any time after a certain period of time has passed since it was received.

Provision of information to third parties

  1. In order to prevent people who order products for fraudulent purposes from using our services, we provide order information regarding transactions that we determine to have been used for fraudulent purposes to Shopify, the operator of our mail order system.
  2. Except for the cases described in the previous paragraph, we will not disclose personal information to a third party without the customer's consent, except in the following cases:
    • When requested by a public institution such as a court or police based on laws and regulations
    • When there are special provisions in laws and regulations
    • When there is a risk of harm to the life, body, or property of a customer or a third party and consent cannot be obtained from the individual
    • When it is necessary to protect or defend our rights, property, or services from actions that violate laws, regulations, or our terms of use and precautions, and we are unable to obtain the individual's consent

Disclosure of Personal Information

If a customer requests disclosure of their personal information, we will only disclose it if we can verify their identity.

Note: How to verify your identity

Please send us a copy of proof of your identity (driver's license, health insurance card, etc.) by mail. We will confirm the details and disclose the information as soon as it is clear that you are the person in question.